Systems Integration Manager Full-time Job

3 weeks ago   IT & Telecoms   Dubai   79 views Reference: 37311
Job Details

Key Responsibilities:

Serve as the primary point of contact for the Success and Onboarding teams regarding integrations and API-related queries and issues.

Act as the first line of escalation for OBMs/CSMs for unresolved customer questions on integrations and APIs.

Manage and troubleshoot integration issues, coordinating closely with internal teams to devise and implement solutions.

Oversee customer integration projects from inception to completion, including requirement gathering, strategy formulation, implementation and testing.

Develop detailed, organized integration plans and schedules tailored to client needs.

Collaborate with the Integrations and API Product team to identify and address common integration challenges at scale.

Maintain comprehensive knowledge of Deel’s full product suite and how it relates to integrations or APIs.

Create and improve both internal and external resources and guides to bolster the success rate of self-serve integrations and APIs.

Actively communicate with Onboarding Managers and CSMs about progress and potential issues, ensuring all stakeholders are informed.

Drive value for customers by facilitating the integration of their tech stack and workflows with Deel’s product suite.

Become an expert user of Deel, guiding customers from setup to deployment, and troubleshooting any integration issues.

Treat each customer engagement as a distinct project, collaborating to fully understand and meet their business and technical needs.

Required Qualifications:

2-5 years of experience in a Technical Consulting, Configuration Services, Implementation Project Management, or Support role within a B2B SaaS environment.

Strong understanding of API integrations.

Proven ability to manage projects, with a focused, action-oriented, and anticipatory approach to next steps.

Excellent communication and interpersonal skills, with the ability to work with senior client stakeholders and collaborate across multiple internal teams.

Ability to manage multiple projects simultaneously and deliver under tight deadlines.

Based in the EMEA or NAM/LATAM regions, or aligned time zones.

Company Description
Deel is the all-in-one HR platform for global teams. It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting set up takes just a few minutes.
Today, Deel serves over 20,000 customers from SMBs to publicly traded companies.
Our values:
Genuine Care - We deeply value our customers and understand the impact of our work.
Deel Speed - We move fast and build to last.
Default Optimism - We stay positive and balance our perspectives.
Thoughtful Frugality - We get more done with less and are careful with our resources.
Exceed Expectations - We own our work and always overachieve.
Together Everywhere - We sit anywhere and connect everywhere.