Success Manager Full-time Job

What You Will Do:

Empower Sprinklr enterprise customers to improve their customers’ digital experiences and achieve business objectives through the adoption of Sprinklr

Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business

Serve as the internal voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment)

Manage and track key performance indicators (KPIs) – including renewal and expansion commitments – to ensure exceptional, predictable results

Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives – while achieving targeted renewal rate

Leverage knowledge of the Sprinklr platform and industry best practices to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support

Identify opportunities for customer references and case studies

Deliver a significant individual contribution while collaborating with and strengthening teammates

What We Are Looking for:

3-10 years of relevant work experience in B2B SaaS customer success, account management, or a strategic consulting organization

Prior knowledge of (or willingness to learn) marketing and advertising technology

Comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health

Experience using customer success software, CRM software (ideally Salesforce), and Microsoft Applications

Clear verbal and written communication skills

Arabic language essential

What Makes You Qualified:

Bachelor’s degree from an accredited college or university, or relevant experience

Business-level fluency in German, English and French

Expected to travel up to 25-30% of the time on average (can vary by region)

Drive to continuously improve Client Services across the company by helping to create a company-wide culture focused on customer success and client delight across the organization (Marketing, Product, Sales, Finance, Executive)

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklrs value to the enterprise is simple: We un-silo teams to make customers happier. Way happier. When we started in 2009, we saw the dark side of wildly popular SaaS point solutions Frankenstacks fragmenting customer experience. Dividing brands from the people they serve. Killing sales and growth. Sprinklrs true, unified platform with single-code architecture solves the problem of internal silos. Today, Sprinklr is the leading customer experience cloud for the enterprise front office. Our category-defining Unified Customer Experience Management (Unified-CXM) platform is infused with Sprinklr AI+ to help every team across customer service and marketing to understand, engage, and deliver remarkable customer experiences on any modern channel. Headquartered in New York City, Sprinklr is in 25 countries, across 24 time zones, in 1,400 of the worlds most valuable enterprises including Microsoft, P&G, Samsung and 50% of the Fortune 100. More information at www.sprinklr.com
More information at www.sprinklr.com