Stewarding Manager Full-time Job

To have a full working knowledge of all hygiene and occupational health & safety regulations in the UAE, according to Ras Al Khaimah Municipality standards.

To possess the HACCP certification and to comply and follow at all times the HACCP processes put into place.

To ensure that breakages are administrated in order to provide constant feedback to the operation as a tool to reduce breakages and losses.

To strictly adhere to the established operating expenses and ensure that all costs are controlled.

To ensure an effective payroll control through a flexible work force and maintain a close cooperation with other Food & Beverage outlets.

To participate in the formulation of the Annual Operating Budget operating cost, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.

To ensure that the Stewarding Department is managed, providing a courteous, professional, efficient and flexible service at all times.

To assist and coach in the operation and be visible during peak times or major events having a hands on approach.

To implement a flexible scheduling based on business patterns.

To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work.

To assign responsibilities to subordinates, implementing multi tasking principle and to check their performance periodically.

To establish and strictly control inventories and to the par stocks in the operation for all operating equipments, Food & Beverage, FF&E items and to ensure that the outlet is adequately equipped.

To conduct monthly inventory checks on all operating equipments and supplies.

To carry out bi-yearly, yearly inventory of operating equipment as well as conducting monthly par stock checks.

To organize in a proper way all equipment storage with full codification for all labeled items

To control the requisitions, storage and careful use of all operating equipments and supplies.

To conduct daily pre-shift briefings to ambassadors on preparation, service and hotel events.

To liaise with the Kitchen and Food & Beverage Department on daily operations and quality control.

To ensure that each outlet is supplied with clean and dry operating equipments in conjunction with the Hygiene Officer

To ensure that the food production areas are supplied with clean and dry kitchen utensils in conjunction with the Hygiene Officer

To supervise night cleaning in kitchen, front (Open Kitchen) and heart-of-house food and beverage areas

To ensure that heart-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to the established standards.

To ensure documented weekly walkthrough with Executive Chef, Hygiene Officer and Food and Beverage Director

To ensure that the back of the House areas are kept clean and organized.

To have a thorough understanding and knowledge of all Food & Beverage equipment needs and network with other hotels to borrow equipment as and when needed.

To handle suppliers enquiries in a courteous and efficient manner.

To be demanding and critical when it comes to service and hygiene standards in conjunction with the hygiene officer

To handle guest and ambassador inquiries in a courteous and efficient manner and report guest complaints or problems to superiors if no immediate solution can be found and assure follow up with guests.

To ensure that the Stewarding team complements the Outlet team in projecting a warm, professional and welcome image.

To ensure that all Departmental Operations Manuals are prepared and updated annually.

To submit to Food & Beverage Office the following: Monthly Outlet Report Monthly Objective Review, Monthly Breakage and Loss Report, Chemical Consumption Report, Monthly Training Report.

To plan the outlet weekly roster and work schedules to ensure that the stewarding operation is adequately manned to handle the level of business.

To maintain outlet communication board.

To submit all ambassador incident reports.

To maintain the Daily Log Book.

To report “Lost & Found” items

To attend weekly Food & Beverage Meeting and Daily Operations Meeting.

To provide the Purchase Manager with detailed Product and Purchase Specifications for items used in the outlet.

To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to and coordinated between the two departments.

To coordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.

To ensure that all operating equipments provided to the departments are kept in good condition.

Must be an example of the Sofitel Values, Brand Standards, and a champion of appearance and hygiene guidelines.

Implements guidelines, policies and procedures for those operating departments according to Sofitel Guidelines & Standards.

Must apply the Sofitel Food & Beverage rituals.

To maintain a good rapport and working relationship with ambassador in the outlet and all other departments.

To attend and contribute to all ambassador meetings Departmental and Hotel trainings scheduled and other related activities.

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.