Specialist Retail Loans Operations Full-time Job

2 weeks ago   Retail   Abu Dhabi   31 views Reference: 27414
Job Details

Core Responsibilities

Ensure compliance to process, procedures, controls, policies and SLAs for all functions.

Ensuring adequate controls and reporting are in place for all activities and comply with KRI & RCSA

Identifying existing process gaps and raising requirements for enhancements and adherence to Audit.

Improving the operational systems, processes and policies

Collaborate with other channels, department, IT to develop best practices for improved productivity and efficiency across consumer banking operations

Ensure required support with tracking and monitoring for timely closure of all IT issues, BRD reviews, and Project support to Business and Operations teams.

Provide excellent customer experience in order to build and maintain strong relationship with customers

Conduct regular meetings with staffs to discuss operational updates, ideas and issues

Ensure customer complaints are handled and resolved accurately and quickly

Develop and implement plans to improve operational effectiveness and efficiency

Ensuring SOP & KPIs are up to date

Approving transactions in Loan management systems, whenever applicable

Doing reconciliation, whenever required

Verifying regulatory reports including internal adherence to policies and procedures.

Overseeing the day to day activities of the team

Performance Management to ensure smooth functioning of the team

Reviewing Vendor agreements and ensuring renewals are done as & when required

Maintaining vendors relationship for operational processes

Ensuring load balancing among staff

Timely submission of monthly MIS / AOVR & ay internal reporting requirements

Delegate tasks to members of the operations team within the delegation of authority matrix

Handling escalations related to complaints / queries

Timely escalation of exceptions / deviations to Unit Head prior to execution

Provide support to all business units

Ensure that operational activities are executed within allotted budget and timelines

Conduct regular operational reviews and audits and undertake preventive maintenance

Set operational goals to meet or exceed performance expectations

Provide guidance to staff in resolving operational issues and problems

Ensure resource assignment, work allocation, training development and performance assessments are completed in timely manner

Mentor subordinates to develop to develop and improve motivation

Ensure suitable back up / second line of work force is established.

Internal Collaboration

Develops relationships and coordinates with other departments to meet customers’ expectations


Minimum Qualification

Bachelor’s degree or related discipline.

Company Description
FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.