Specialist Retail Loans Operations Full-time Job2 weeks ago Retail Abu Dhabi 31 views Reference: 27414
Ensure compliance to process, procedures, controls, policies and SLAs for all functions.
Ensuring adequate controls and reporting are in place for all activities and comply with KRI & RCSA
Identifying existing process gaps and raising requirements for enhancements and adherence to Audit.
Improving the operational systems, processes and policies
Collaborate with other channels, department, IT to develop best practices for improved productivity and efficiency across consumer banking operations
Ensure required support with tracking and monitoring for timely closure of all IT issues, BRD reviews, and Project support to Business and Operations teams.
Provide excellent customer experience in order to build and maintain strong relationship with customers
Conduct regular meetings with staffs to discuss operational updates, ideas and issues
Ensure customer complaints are handled and resolved accurately and quickly
Develop and implement plans to improve operational effectiveness and efficiency
Ensuring SOP & KPIs are up to date
Approving transactions in Loan management systems, whenever applicable
Doing reconciliation, whenever required
Verifying regulatory reports including internal adherence to policies and procedures.
Overseeing the day to day activities of the team
Performance Management to ensure smooth functioning of the team
Reviewing Vendor agreements and ensuring renewals are done as & when required
Maintaining vendors relationship for operational processes
Ensuring load balancing among staff
Timely submission of monthly MIS / AOVR & ay internal reporting requirements
Delegate tasks to members of the operations team within the delegation of authority matrix
Handling escalations related to complaints / queries
Timely escalation of exceptions / deviations to Unit Head prior to execution
Provide support to all business units
Ensure that operational activities are executed within allotted budget and timelines
Conduct regular operational reviews and audits and undertake preventive maintenance
Set operational goals to meet or exceed performance expectations
Provide guidance to staff in resolving operational issues and problems
Ensure resource assignment, work allocation, training development and performance assessments are completed in timely manner
Mentor subordinates to develop to develop and improve motivation
Ensure suitable back up / second line of work force is established.
Develops relationships and coordinates with other departments to meet customers’ expectations
Bachelor’s degree or related discipline.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.