Specialist Retail Customer Experience Full-time Job

Align training topics and schedule with business needs and sales seasonality.

Monitor retail team satisfaction regarding on-the-job training in terms of delivery, content, and timing.

Produce detailed training and trainers' performance reports.

Foster the development of training team skills and capabilities to ensure high-quality training delivery.

Lead the quality team to monitor retail compliance with customer journey standards and operational processes.

Provide zone heads with monthly performance reports (Zone, Area, and Store Wise).

Promptly communicate to the heads of zones and retail management about common compliance issues, high-risk areas, and critical gaps.

Train Quality team members on new updates in customer journey and processes.

Coordinate monthly calibration sessions between retail development team and quality team to ensure consistent measurement of compliance amid rapid changes in processes and journey guidelines

Coach and develop your team in accordance with the quarterly personal development plan.

Qualifications & Experience

Bachelor's degree on a related field

2-3 years' of experience in Customer Experience

For more than four decades, we have connected people and now weve evolved to become the digital telco of the future. Our mission is to grow, transform and excel as the regions technology leader while enhancing digital customer experience and operation agility.etisalat by e& offers digital experiences that cater to your new lifestyle and demands beyond just telecom and are not limited to gaming, health, and insurance. We will continue to be your trusted partner and advisor, enabling connectivity and everything beyond, accelerating the digital world and pioneering future-forward spaces like private networks, autonomous vehicles, and AI.Together, we embark on this new era of etisalat by e& and step into a new world of possibilities.We are etisalat by e&. #makepossible