Specialist Retail Consumer Operations Full-time Job

JOB DESCRIPTION

Updating knowledge for 90+ stores and entire retail staff base

Ensuring accurate content/information across commination mediums & customer SMS

Aligning with all stake holders confirming all requirements (System readiness, process & etc…) for PLC & Non-PLC communications

Creating a communication plan according to criticality of the subject using suitable mediums

Review the communication content ensuring the accuracy of information sent across all communication mediums following the communication plan

Attending PLC ensuring launches check list is updated with points raised by retail and getting product owners feedbacks

Present weekly PLC presentation for management/internal functions highlighting major launches & getting proper feedback from them

Ensure the engagement plan is implemented, extend the support to internal stake holders and follow up on the progress with SPOCs

Liaise with internal teams to secure trophies, certificates etc. for all engagement related activities

Ensuring store locater updated for 90+ retail store data base with accurate information and sharing the update with the relevant section to update google map & digital platforms

Initiating customer SMS of store timing/status change by aligning with relevant section, reviewing test SMS content and ensuring SMS is rolled out to customers according to the plan

Qualifications & Experience

Bachelor’s Degree in related field

2-3 years of experience

For more than four decades, we have connected people and now weve evolved to become the digital telco of the future. Our mission is to grow, transform and excel as the regions technology leader while enhancing digital customer experience and operation agility.etisalat by e& offers digital experiences that cater to your new lifestyle and demands beyond just telecom and are not limited to gaming, health, and insurance. We will continue to be your trusted partner and advisor, enabling connectivity and everything beyond, accelerating the digital world and pioneering future-forward spaces like private networks, autonomous vehicles, and AI.Together, we embark on this new era of etisalat by e& and step into a new world of possibilities.We are etisalat by e&. #makepossible