Spa Therapist Full-time Job

2 weeks ago   Tourism & Hospitaltity   Abu Dhabi   39 views Reference: 35213
Job Details

What will I be doing?

As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

Attending Hilton Trainings and monthly departmental meetings as required

To ensure high standards of cleanliness in the department

To report any maintenance issues to Front Office Manager

Assist in all areas of the operations as requested by Front Office Manager

To be fully aware of current and future services offered by the hotel

To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses

Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail

Accurately schedule all massage reservations, changes, confirms and cancel massage reservations

Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager

Accurately explain spa treatment menu and packages to guests

Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards

Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms

Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms

Ensure stocking of water and other beverages and set up and break down of beverage and fruit station

Assisting guest and providing personal training session, if necessary

Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates

To ensure audio-visual equipment is well maintained and in good condition

To ensure high standards of cleanliness in the department

Provides courteous and efficient guest service from point of arrival through check out

Orient the guests through our Fitness facility, greets guests and provides personal guest service

What are we looking for?

A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Experience in hospitality or customer service industry is requires

Ability to read, writes, speak and understand the English language to effectively communicate with guests

Ability to speak effectively in front of groups of customers or employees of organization

Ability to deal with problems involving several concrete variables in standardized situations

At least 1 year experience in the spa or hospitality industry

Experience in a resort or wellness related field

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.