Spa Team Leader Full-time Job

1 week ago   Tourism & Hospitaltity   Dubai   74 views Reference: 31759
Job Details

An opportunity has arisen for a Spa Team Leader to join the team of Talise Spa in Jumeirah Al Qasr. The main duties and responsibilities of this role are:

Address guest complaints effectively and professionally and report any issues promptly to the senior management.

Evaluate operational procedures and suggest enhancements to the Spa Manager.

Schedule team members efficiently and effectively.

Coordinate with the Housekeeping Department to establish and maintain daily cleaning schedules.

Actively participate in company-provided training sessions and identify training needs based on the performance of the team members.

Provide administrative support to spa departments as required.

Assist and actively participate in the smooth reception, hosting, and reservation operations.

Conduct spa tours when necessary.

Attend promotional events as needed and coordinate sales activities as required.

Assist in inventory management and stocking of reception materials.

Act as a liaison between the spa and internal and external contacts.

Conduct monthly audits on reservations and Guest Service Experiences as well as on LQA (Leading Quality Assurance) and Forbes Travel Guide Standards.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Strong communication and interpersonal skills..

Proficient in English and a second language (Russian, Spanish, German, Arabic or French) would be an added advantage.

Candidates should ideally have at least 3 years of experience as a spa receptionist, or alternatively, 1 year of experience as a spa team leader or in front desk operations, preferably within a luxury hotel setting.

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.