Spa Supervisor Full-time Job

1 week ago   Tourism & Hospitaltity   Dubai   29 views Reference: 37868
Job Details

What will I be doing?

As a Spa Supervisor at Waldorf Astoria Dubai International Financial Centre, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.

Able to provide treatments when required.

Ensure guest experience is proficient including bookings, payments, and consultation cards.

Interact and communicate effectively with guests, team members, and management team.

Ensure team works to meeting department sales targets and ensure that sales are recorded accurately.

Ensure health, safety and COSHH regulations are complied with, and club rules are observed by members, clients and guests.

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.

Comply with hotel security, fire, and health and safety regulations.

What are we looking for?

A Spa Supervisor at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Experience working in the spa industry, preferably in a Luxury environment

Relevant qualifications for the role such as holistic healing techniques studies

Therapist background

Good communication skills

Committed to delivering a high level of customer service.

Excellent grooming standards

Flexibility to respond to a range of different work situations.

Ability to work on your own or in teams

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.