Spa Receptionist Full-time Job

Key Responsibilities

Guest Relations:

Greet and welcome spa guests in a friendly and professional manner.

Assist guests with inquiries about spa services, packages, and promotions.

Maintain a positive and helpful attitude to enhance the overall guest experience.

Reservation Management:

Handle spa appointment bookings, cancellations, and modifications.

Ensure accurate and timely scheduling of spa treatments to maximize efficiency.

Manage spa appointment software and maintain up-to-date records.

Communication:

Effectively communicate with spa therapists to coordinate appointments and special requests.

Provide clear information about spa policies, procedures, and any relevant details to guests.

Sales and Upselling:

Promote and upsell spa services, packages, and retail products to guests.

Collaborate with the sales and marketing team to drive spa bookings and meet revenue targets.

Administrative Tasks:

Handle cash and electronic transactions, including processing payments and issuing receipts.

Maintain cleanliness and organization at the spa reception area.

Assist with inventory management of spa retail products.

Problem Resolution:

Address guest concerns and resolve issues promptly and professionally.

Collaborate with other hotel departments to ensure a seamless and integrated guest experience.

Qualifications

Previous experience in a customer service role, preferably in a spa or hospitality setting.

Strong communication and interpersonal skills.

Excellent organizational abilities and attention to detail.

Proficiency in using reservation software and basic computer skills.

Ability to work in a fast-paced environment and remain calm under pressure.

Knowledge of spa services and products is a plus.

25hours Hotel One Central is conveniently located a stones throw from Dubai International Financial Centre, right beside Dubai World Trade Centre. With a bright, airy, industrial feel, our event spaces provide the perfect setting for creative thinking, productive discussions, or special occasions. All rooms feature plenty of modern tech, 5-meter-high ceilings, and huge windows so you can enjoy the breathtaking views. A fully kitted co-working space, open pantry and coffee bar are also available at the gallery on the first floor. For offbeat and unique gatherings, check out the sand room, pottery studio or games room - creativity has no limits. We challenge you to challenge us!