Solutions Architect Specialist Full-time Job

Main Responsibilities:

Work directly with prospects and customers to educate them on the full functionality of the Sprinklr platform and integrations

Engage with the Sales Teams in your assigned region(s) to deliver our value propositions, product demonstrations and RFPs

Engage in integration and API discussions centered around extending core offering into enterprise wide solution

Act as key contact in creation, presentation, demonstration and maintenance of scalable content specific to sales efforts

Help identify and research opportunities on new/existing clients

Collaborate with Engineering and Product teams to further build a best in class platform solution (APIs, Integrations, etc.) that the Solution Architecture team can inspire and sell into clients

Contribute to the development of your own and your team’s technical acumen

Proactively engage in the strategic development of the SA organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc.

Frequent travel and participation in company events and customer-facing meetings

Desired Skills and Experience:

5-10 years of presales experience, ideally with a focus on extensibility

5+ years experience in a customer facing role in enterprise software company, ideally with direct experience positioning crm, service, commerce or marketing automation tools

Familiarity with SaaS and cloud architecture patterns

Deep understanding of both the technical aspects of platform integration as well as the business acumen to tell a story about why it matters

Proven track record of leadership capabilities across teams and projects

Ability to present and effectively communicate to customers and team members

Excellent written, communication and presentation skills

Experience in social media technology preferred but not required

You love working in a dynamic environment where ambiguity is common and can effectively speak to both technical and non-technical parties

Sprinklrs value to the enterprise is simple: We un-silo teams to make customers happier. Way happier. When we started in 2009, we saw the dark side of wildly popular SaaS point solutions Frankenstacks fragmenting customer experience. Dividing brands from the people they serve. Killing sales and growth. Sprinklrs true, unified platform with single-code architecture solves the problem of internal silos. Today, Sprinklr is the leading customer experience cloud for the enterprise front office. Our category-defining Unified Customer Experience Management (Unified-CXM) platform is infused with Sprinklr AI+ to help every team across customer service and marketing to understand, engage, and deliver remarkable customer experiences on any modern channel. Headquartered in New York City, Sprinklr is in 25 countries, across 24 time zones, in 1,400 of the worlds most valuable enterprises including Microsoft, P&G, Samsung and 50% of the Fortune 100. More information at www.sprinklr.com
More information at www.sprinklr.com