Senior Waiter/ess Full-time Job

4 days ago   Tourism & Hospitaltity   Dubai   20 views Reference: 37812
Job Details

About the Job:

An exciting opportunity has arisen for Senior Waiter / Waitress - Food & Beverage in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.

Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards.

Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.

Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.

Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)

Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.

Maintain good knowledge of the menu to answer questions the guests may have.

Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching

About You:

The ideal candidate for this position will have the following experience and qualifications:

Two years of experience in the same position in a restaurant sector: within a 5-star hotel, luxury restaurant, or upscale bar setting.

Fluent in English and an additional international language is a plus.

Knowledge of Food and Beverage applications: Micros and Sevenrooms.

Passion for delivering exceptional dining experiences.

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.