Senior Specialist - Card Services Full-time Job

1 week ago   Others   Dubai   16 views Reference: 36012
Job Details

Key Results Accountabilities

Designing and developing services in Nol systems projects, including technical projects related to sales, payment and packaging devices in accordance with the terms of agreements concluded with the entities.

Design services and products for digital payment systems in accordance with the standards of creativity and innovation and advise organizational units regarding design requests.

Developing Nol services and products, digital payment systems services, designing the user journey, and providing recommendations based on best practices to improve customer happiness outcomes.

Coordinate and follow up closely with the concerned authorities to ensure compliance with standards and best practices related to smart payment media and card services and products.

Follow up and verify the customer's journey with the system of Nol, including vending machines, payment and packaging, and the extent of their compliance with the agreements concluded with the concerned authorities and their compliance.

Preparing the necessary reports that reflect the weaknesses of Nol's services and products and providing the necessary analysis to the direct supervisor to help take the necessary measures to reduce them and ensure that they do not recur.

Implementation of quality management models based on (EFQM, DGEP or ISO) for Nol services

Preparing analytical reports and a summary of data for the results achieved, submitting them to the director of the department, and ensuring that they work on them in accordance with the rules and standards of the authority.

Qualifications

Bachelor's degree in Management Information Systems, Computer Information Systems from an accredited university with a minimum of 8 years of work experience

Company Description
The Roads and Transport Authority (RTA) came into formation in November 2005. It is responsible for planning and executing transport and traffic projects in Dubai, preparing legislation and strategic plans, planning and constructing the Dubai Metro, developing other integrated solutions of road systems and marine networks that are safe and in line with the citys economic development plans and the highest international standards