Senior Issuing Fraud Detection Analyst Full-time Job

3 weeks ago   Others   Abu Dhabi   56 views Reference: 33638
Job Details

Key Accountabilities

Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters. Reporting Manager– Issuing Fraud Detection on all cases, set-up of cardholders’ dispute file for resolution purpose.

Job Context

Close monitoring of various degrees of Alerts for all credit, debit, & prepaid cards generated by the Fraud Monitoring tool /systems for further action and proper investigation.

Contacting cardholders for verification of suspicious transaction and suspected fraud activities.

Setup and Maintenance of the customer’s Dispute files of fraud cases.

Liaison with branches (Domestic & International) / divisions / Departments / member & International banks for transaction confirmation and suspected fraudulent activities.

Handling of fraud investigations and preparing Information / Analysis reports for onward review and decision by the Assistant Manager Risk & Fraud and / or Manager Risk& Fraud Management - Card Centre.

Daily review of MasterCard Alerts and Visa alerts for instant counteractive action.

Abide by the compliance programs that monitor obligations towards externals parties including and not limited to Regulatory/Card Schemes/PCI DSS rules & regulations.

Replacing of Cards that have been known to CPPs when reported by our counterparts and payments schemes (visa, Master card, UAE Central Bank, etc.)

Maintaining & updating database of fraud cases and alerts and preparation of MIS.

Coordinating with chargeback section for fraud related cases.

Qualifications

QUALIFICATIONS & EXPERIENCE:

University Graduate.

At least 1+ years’ experience of Risk and fraud related activities in a Card Center.

Good English communication skills. (Spoken & Written).

Knowledge of Arabic will be an added advantage.

Knowledge of Visa & MasterCard Rules and Regulations.

Good analytical skills.

Self-correspondence ability.

Good Telephone manners.

Proficient in PC skills such excel.

Company Description
FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.