Senior Implementation Consultant Full-time Job

1 week ago   Human Resources   Dubai   26 views Reference: 14000
Job Details

What You’ll Do:

Work as part of a cross-functional team (Implementation Consultants, Technical Consultants, Project Managers, Product Engineers, Solutions Consultants, Customer Success) to deploy the Sprinklr platform.

Lead the full lifecycle of a Sprinklr software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go Live support

Align with Project Managers across multiple simultaneous projects to effectively communicate with relevant stakeholders and meet project delivery timelines

Connect with Product Owners and/or Developer Engineers to troubleshoot complex platform use cases

Transition completed projects to a Customer Success Manager, documenting and communicating all key project information and future possibilities

Assist the Services Managers with project definition and scoping for prospective customers

Travel on-site with the client regularly

Who You Are & What Makes You Qualified:

Must have:

Fluent in English and Arabic, written and verbal mandatory.

Solid experience in enterprise software deployment management and/or implementation

Technical background with frontend configuration experience

Experience facilitating and presenting live workshops and/or platform training

Ability to work both independently and as a member of a team

Ability to work effectively under tight deadlines and juggle several assignments simultaneously

Passion for solving challenges and a commitment to customer delight

Knowledge of and passion for Customer Experience Management (CXM)

Knowledge of social media platforms, especially Twitter, Facebook, YouTube and Instagram

Willingness to travel within the Middle East region for key meetings

Nice to have:

Experience implementing or system administrating Care, CCass related SaaS platforms

Experience using the Sprinklr platform (or one of our CXM competitors)

Company Description
Sprinklrs value to the enterprise is simple: We un-silo teams to make customers happier. Way happier. When we started in 2009, we saw the dark side of wildly popular SaaS point solutions Frankenstacks fragmenting customer experience. Dividing brands from the people they serve. Killing sales and growth. Sprinklrs true, unified platform with single-code architecture solves the problem of internal silos. Today, Sprinklr is the leading customer experience cloud for the enterprise front office. Our category-defining Unified Customer Experience Management (Unified-CXM) platform is infused with Sprinklr AI+ to help every team across customer service and marketing to understand, engage, and deliver remarkable customer experiences on any modern channel. Headquartered in New York City, Sprinklr is in 25 countries, across 24 time zones, in 1,400 of the worlds most valuable enterprises including Microsoft, P&G, Samsung and 50% of the Fortune 100. More information at
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