Senior Data Analyst Full-time Job

3 weeks ago   IT & Telecoms   Dubai   98 views Reference: 37326
Job Details

Duties:

As part of our data team, you’ll work closely with data engineers, analytics engineers and analysts across the business to develop our tool.

You’ll work closely with the most senior CS stakeholders

You will drive the direction of our churn & retention data models and reporting infrastructure, building dashboards in Looker

You will own data enrichment of our customer success tooling, to ensure CS agents have the right insights at their disposal where they do their work.

You’ll own the definition, quality and reliability for key business metrics, like NRR and Churn

You’ll own and drive the development of customer success performance and productivity metrics

Working closely with analytics engineering, you’ll develop customer centric dbt models like segmentation and time-perspectives

You’ll collaborate closely with our data science team to refine models on churn-risk and customer sentiment

You’ll build reporting in Looker, from highly curated and formatted dashboards that will see 1000+ viewers per months, to highly customizable self-service frameworks for specific subteams

Requirements:

You hold a Bachelor’s degree in Math, Economics, CS, or another STEM field

You have at least 5 years experience in an analytical role

You’ve worked for a B2B SaaS company in the past

You’re an excellent communicator, you know how to tell simple, but compelling stories with data

You work well with people across the spectrum

Expert in SQL and Looker (or similar visualization tooling)

Some experience in data modeling and metrics design

Company Description
Deel is the all-in-one HR platform for global teams. It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting set up takes just a few minutes.
Today, Deel serves over 20,000 customers from SMBs to publicly traded companies.
Our values:
Genuine Care - We deeply value our customers and understand the impact of our work.
Deel Speed - We move fast and build to last.
Default Optimism - We stay positive and balance our perspectives.
Thoughtful Frugality - We get more done with less and are careful with our resources.
Exceed Expectations - We own our work and always overachieve.
Together Everywhere - We sit anywhere and connect everywhere.