Senior Customer Service Representative Full-time Job

2 weeks ago   Customer Service   Ajman City   146 views Reference: 27539
Job Details

Responsibilities

Responds to customer queries (inbound and outbound) in friendly, professional and supportive way.

Ensures compliance with agreed KPIs.

Demonstrates politeness, poise, dignity and emotional maturity in handling calls.

Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.

Identifies the nature of customer's enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.

Cleary communicates reasons for concerns/ issues to the customer and maintains contact.

Job Requirement

Minimum 3 years of Call Centre experience.

Bachelor's degree holders only

Excellent communication in English and Arabic.

Company Description
Sundus is a leading Recruitment and Outsourcing company in UAE, with a market presence since 1998. Sundus is a 100% Emirati Owned and managed company and is supported by a highly diversified international team with extensive experience in Human Resource Management. Sundus is a fully compliant business holding licensed On Demand Labor Supply (ODLS) and Executive Search and Manpower Supply services in the Emirates of Abu Dhabi and Dubai, which gives us a pan UAE outreach. Additionally, Sundus is a certified body to the International organization for Standardization, ISO:9001:2015, ISO:45001:2018 , which has enabled us to have an integrated Quality, Health, Safety and Environment Management (QHSE).
Sundus is an Arabic word that denotes fine silk brocade. It epitomises purity and transparency which is in harmony with our core values, outlined in our vision.
Sundus provides its services to various vertical sectors including Aerospace and Aviation, Alternate Energy, Banking, Call Center, Construction, Telecommunication, Education, Healthcare, Engineering, Hospitality, IT, Oil & Gas, Transport, Ports and Retail.