Senior Customer Service Representative Full-time Job2 weeks ago Customer Service Ajman City 146 views Reference: 27539
Responds to customer queries (inbound and outbound) in friendly, professional and supportive way.
Ensures compliance with agreed KPIs.
Demonstrates politeness, poise, dignity and emotional maturity in handling calls.
Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
Identifies the nature of customer's enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.
Cleary communicates reasons for concerns/ issues to the customer and maintains contact.
Minimum 3 years of Call Centre experience.
Bachelor's degree holders only
Excellent communication in English and Arabic.
Sundus is an Arabic word that denotes fine silk brocade. It epitomises purity and transparency which is in harmony with our core values, outlined in our vision.
Sundus provides its services to various vertical sectors including Aerospace and Aviation, Alternate Energy, Banking, Call Center, Construction, Telecommunication, Education, Healthcare, Engineering, Hospitality, IT, Oil & Gas, Transport, Ports and Retail.