Senior Brand Trainer Full-time Job

2 weeks ago   Sales & Marketing   Dubai   53 views Reference: 35619
Job Details

What You'll Be Doing

At Chalhoub, we express the exceptional! Our Senior Brand Trainer is responsible for imparting knowledge and awareness of the Luxury Gifts or Fashion or Beauty category by using best training practices. Our Trainer will also research and localise materials on the category and brand, and in collaboration with Group L&D, will develop the training material to be delivered.

Our Senior Brand Trainer will support the front-liners with on-the-job learning, as well as with monitoring performance and training needs analysis.

Conduct training needs analysis to assess the needs of the team

Create, communicate, coordinate & implement the training calendar for the year

Research, gather and localise brand material, and work in collaboration with Group L&D in the development of training materials

Acquire product knowledge of new brands and train the team accordingly

Leverage Group's available digital tools to digitalize training content

Analyse training data to assess usage and gaps

Create brand awareness at the frontline level and cascade important seasonal brand messages to in-store team

Deliver Brand Training Days

Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques

Monitor product training of the Delegation brands

Introduce interior design training related to category / products sold

Conduct evaluations on the Learners and effectiveness of the learning materials and approaches

Recommend new learning materials and approaches to support the divisions needs

Participate in Group L&D training events and best practice development

Act as the Brand ambassador at internal and external events

What You'll Need To Succeed

Genuine passion for Client Experience, Client Engagement, Styling and Fashion

Experience in a client facing role within a Luxury Fashion Retail store

Experience with the ability to design training content

Experience in Training/Learning & Development within Fashion

Fluent Arabic language is required for this role

This role will require some travel time across the GCC (UAE, KSA, Kuwait and Bahrain)

Company Description
We are Chalhoub Group, a leading partner for luxury across the Middle East for over 60 years. By blending our Middle East expertise, deep understanding of the local customer and intimate knowledge of luxury, were dedicated to making every customer experience unforgettable. For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.