Senior Associate Full-time Job

1 week ago   Others   Dubai   36 views Reference: 35580
Job Details

What you'll be doing

Onboard Elite members and the benefits of the program.

Inspire Elite members with group-wide lookbooks, trending content, and personalized offerings.

Communicate with Elite members regularly to check in and wish on special occasions.

Manage member requests (experiences, products, occasions) and escalated complaints.

Cater to Elite members with the support of the wider network of the MUSE team and Brand Private Client Executives.

Put into action the knowledge of new collection launches, arrival dates, pre-ordering opportunities, and private sales access to maximize engagement and trigger conversions at each activity.

Implement an integrated VIP clienteling strategy for the ELITE with well-thought-out moments to delight and trigger to shop within the Group’s portfolio of brands.

Anticipate ELITE members' requirements across GCC markets.

Brand Engagement

Lead key engagement activities and monthly meetings with Brand Private Client Executives and Elite members.

Collaborate cross-functionally to create effective content that would lead to increased conversion, engage with ELITE prospects, and re-engage with lapsed ELITE members.

Manage contact calendar across the UAE and work closely with brands to identify key moments to engage.

Manage clash calendar.

Map touchpoints for Private Client Executives across the Group that would act as relays for personal shopping requests.

Work closely with brand buyers to develop a deep knowledge of seasonal offerings and key trends.

Maintain inventory and knowledge on exclusive pieces/collections available from all POS within the Group.

Work closely with Brand Private Client Executives to assist in enhancing the client’s shopping experience.

Company Description
We are Chalhoub Group, a leading partner for luxury across the Middle East for over 60 years. By blending our Middle East expertise, deep understanding of the local customer and intimate knowledge of luxury, were dedicated to making every customer experience unforgettable. For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.