Royal Service Agent Full-time Job

Respond to all incoming calls complying with Accor standards and transfer them to the appropriate destination.

Respond to all in house Guests’ requests and transmit the order to the corresponding dept for request to be treated complying with Accor standards.

Log all requests and ensure follow up on all of them within standard delay.

Log and treat wakeup call requests.

Treat restaurant reservations requests in SPA soft and is aware of all ongoing promotions and events in the hotel.

Maintain telephone extension lists updated.

Arrange special deliveries and celebration of special occasions for our Guests.

Participate in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation.

Handle emergency line and elevators emergency alarms.

Receive and distribute faxes for Guests, apartment tenants and internal departments.

Act in accordance with the standards, conforms to the policies and procedures of Accor.

Possess full command of MFR, Opera and other Microsoft applications (necessary training will be provided).

Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated

Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.

Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned

Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment

The Birth of a Legend
In 1907, history was made when Fairmont San Francisco, Nob Hill's grand dame, opened its doors. The iconic hotel soon became the city's venue of choice for glittering balls, presidential visits and political gatherings, making the name Fairmont synonymous with place of occasion. With this auspicious beginning, Fairmont Hotels & Resorts brand was born.