Rooms Manager Full-time Job

2 weeks ago   Facilities Management   Dubai   64 views Reference: 20082
Job Details

Your role will be included but not limited to:

Lead the front desk operations to guarantee a seamless check-in and check-out process

Oversee IHG one reward loyalty and ensure members benefit and recognition is in place

Uphold exceptional guest service standards, ensuring prompt and personalized assistance

Maintain precise records of room availability, reservations, and guest profiles

Oversee our dedicated housekeeping team to maintain impeccable cleanliness in guest rooms and public areas

Monitor occupancy rates, revenue, and guest satisfaction scores, striving for continual improvement

Implement revenue-maximizing techniques, such as upselling and yield management

Recruit, mentor, and guide rooms division team members to foster a high-performance culture

Cultivate a harmonious work environment that encourages collaboration, teamwork, and professional growth

Provide ongoing training, performance feedback, and recognize achievements

Address and resolve guest concerns or complaints with grace and efficiency

Contribute to the creation and management of the rooms division budget

Monitor expenses rigorously, control costs, and proactively identify revenue growth opportunities

Ensure rigorous adherence to safety and legal regulations within the hotel

Ideally, you'll have some or all the following qualifications and experience we're looking for:

Bachelor’s degree in hospitality management or a related field

Proven experience in rooms division management within a luxury 5-star hotel

Exceptional leadership, communication, and organizational skills

Proficiency with hotel property management systems and reservation software

Company Description
About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.