Retail Manager Full-time Job

What You'll Be Doing

As a Retail Manager, you will lead all stores in the Country to success by developing a high performance team which consistently exceeds expectations and achieves sales, profitability and business growth. This position is responsible for developing key initiatives to increase service and value of the retail operation; understands and brings to life for all associates the Vision, Mission and Values of the Company. You responsibilities will include:

Direct and monitor all sales and operational activities of the Country to ensure OI objectives are met. Process involves travel to individual stores throughout the region

Actively manage operation budgets. Review business costs on an ongoing basis. Set clear aligned KPIs to monitor business progress and performance

Proactively recruit, hire, train and develop high quality store and market managers in line with brand and region requirements. Focus efforts on continuously improving organization structure and end to end processes that drive real customer value

Accurately staff region to respond and address all Customer needs, demonstrating practical ways to respond and stay ahead of competitors. Ensure managers have up-to-date information about procedures, sales and return policies

Partner with Product, Marketing & Visual Merchandising to ensure all components best fit the customer market and brand proposition

Continuously drive the business by analyzing key financial data, monitoring operating efficiencies and identifying business trends/opportunities. Generates reports, uses information to take action to improve performance (sets aggressive action plans and prepares budgets)

Communicate, implement and ensure compliance of all company policies, programs, standards and visual presentations in an effective and timely manner

Create an environment that encourages the development of managers and associates; provide challenging assignments and opportunities for management development

Regularly communicate with General Manager and the rest of the team on business performance and key issues requiring attention

What You’ll Need To Succeed

The ideal candidate has a solid retail management experience, managing multi-store operations in the Luxury Retail Industry. Other requirements include:

Strong leadership capabilities

Experience in development and delivery of retail strategies

Team building and management skills

Strong negotiating and influencing skills

Strong relationship building capabilities

Strong oral and written communication skills

Problem solving and analytical/computer skills

We are Chalhoub Group, a leading partner for luxury across the Middle East for over 60 years. By blending our Middle East expertise, deep understanding of the local customer and intimate knowledge of luxury, were dedicated to making every customer experience unforgettable. For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.