Restaurant Supervisor Full-time Job

Key Roles & Responsibilities

Supervise and oversee the operation/section to maintain LQA service standards.

To ensure that guests receive the attention and service they require.

Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.

Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.

Ensures that an effective link is maintained between kitchen and service areas.

Ensures that all colleagues adhere to all food hygiene regulations (HACCP) and procedures, follow up on weekly/monthly hygiene inspections are carried out in a timely manner.

Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue.

In absence of a Manager or Assistant Manager takes responsibility of operational issues.

Monitor quality of food and beverage products in every order.

Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.

Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.

Updating and presenting daily outlet specific financial reports

Check on employees’ discipline, grooming standards and punctuality

Check on guests’ satisfaction levels and properly handle feedback and follow-up

Perform opening and closing duties as assigned.

Assist the Assistant Manager in conducting daily shift briefings/communications to update and disseminate relevant information to restaurant employees

Assist in employees’ development, counselling and resolving staff conflict.

Report any complaints, incidents or any other irregularities to Management.

Ensure that operating equipment is maintained and service and storage areas are kept safe and clean.

Help minimize waste, minimize breakages and mishandling of supplies and equipment’s.

Practices Sustainability guidelines in the outlet as directed by the management.

Carry out light cleaning and maintenance of the pantry area.

Monitor quality of food and beverage products in every order.

Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ INES.

To motivate, coach and project a positive attitude at all times.

Help manage employee’s performance appraisals and performance logs.

Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.

Carry out any other duties as and when assigned by the Management of the Hotel.

Assist other Food & Beverage Outlets in their operations within peak times when needed.

Assist the Assistant Manager/Restaurant Manager to initiate ideas/projects for revenue maximization.

Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.

Qualifications

PERSONAL ATTRIBUTES

Excellent reading, writing and oral proficiency in English

Strong communication skills; the ability to multitask; proven management/supervisory experience; extensive wine and cuisine knowledge; computer proficiency.

Courteous and helpful to colleagues and guests

Experienced in all aspects of restaurants service

Must be well-presented and professionally groomed at all times

Excellent leader and trainer with solid motivational and teamwork skills

Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments

Able to perform all the tasks accurately and efficiently

Qualifications

Hotel Restaurant Management graduate

Experience

Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment

Knowledgeable in food and beverage service standards and up-selling skills

High awareness on maintaining 5-star standards

Knowledgeable on Micros and Opera system and Cashiering process

Raffles is an oasis for the well-travelled, and the home of emotional luxury.
With a history dating back to 1887, when Raffles Singapore opened its grand colonial doors for the first time, Raffles Hotels & Resorts, part of Accor Group, is an award-winning, international brand.
A global portfolio of fourteen landmark properties, and part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, all properties embodies the spirit and elegant aesthetic of the brand. From secluded resorts to city hotels, the iconic Raffles experience is found in Singapore, Cambodia, China, Indonesia, Philippines, UAE, Saudi Arabia, The Seychelles, Turkey, Poland and France.
Every hotel and resort in the Raffles family has a unique personality. Each has a story to tell and a distinct sense of place. What unites them, and makes them indefinably and sublimely Raffles, is their proud dedication to the legendary Raffles tradition of delivering thoughtful, personal and discreet service.
Every employee wears a pin bearing the Travellers Palm because it is the symbol of the oasis. Travellers of old would drink the water stored in the base of its cup-like leaves, and use its East-West orientation as an informal compass. It is a reminder that the spirit of hospitality and sanctuary is alive and well at every Raffles hotel and resort.