Daily Duties
Attend the Pre-Arrival meeting, highlighting VIP guests’ arrivals and contacting key guests to promote the Leisure & Spa services and facilities.
Develop in-house Leisure Guest tracker to establish needs, interests, movements, special occasions, requests or activities to do in MOAUH.
Work closely with Guest Relations, Concierge, EP Club, Palace Butlers and F&B outlets.
To organize and relay all requests relating to guest interests, to the relevant department and to ensure that all reservations are confirmed accordingly.
Liaise with reservations for future hotel bookings and contact key guests promoting the Leisure & Spa services and facilities.
Organize and provide housekeeping with Leisure & Spa welcome appointment letters for guests’ arrivals for the following day.
To implement and monitor a data collection system in Leisure & Spa operations for birthdays, anniversaries and special occasions for all guests. Link this with memorable moments of their stays to create a digital memory that can be sent with the Birthday wishes and/or anniversary of stay.
To monitor and/or implement a guest feedback system for Leisure & Spa guest departures
To organize and to carry out all duties relating to any special arrangements for Leisure & Spa guests with the relevant departments
To monitor and follow up guest complaint return visits to achieve maximum guest satisfaction and provide feedback to the Management
To work in liaison with the Leisure Manager and Director of Spa and Wellness on monthly TrustYou results
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.
