Reservations Manager Full-time Job

1 week ago   Tourism & Hospitaltity   Dubai   9 views Reference: 14292
Job Details

Key Responsibilities

Provide prompt and efficient service while maintaining FIVE standards

Ensure all FIVE’s policies and procedures are understood and adhered to, at all times

Respond positively to reservation inquiries in order to develop future sales leads as well as upsell

Train team to maintain a high level of quality in written and spoken communication skills, while promoting the hotel, facilities, events and upsell

Train team to respond to all customers in a highly professional manner and make sure that all reservations are completed accurately and to the guests expectation

Train team to follow the department standards (SOP) and achieve the targeted results i.e., quality calls, response time, number of calls and emails handled, accuracy, handling abandonded calls, maintaining reservations records, following all safety standard

To be fully conversant with all business segments (rates, offers, promotions) and an ability to handle all tasks linked to the reservations department

To maximize room revenues, and create additional revenue, by utilizing effective upselling techniques and following the strategies in place

Identify sales opportunities through individuals, Corporate Accounts, Wholesalers, and Travel Management Companies

Ensure all agents are equipped to answer internal and external phone calls and ensure positive outcomes for all guest queries and room reservation requests in a timely and efficient manner

Ensure smooth running of the reservations department

Take responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner

Ensure all supervisor and agent tasks as well as admin tasks are carried out quickly and correctly

Deliver on departmental plans and objectives, where hotel initiatives & targets are achieved

Collaborate with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained

Discuss with immediate report how to build up on occupancy level on day-to-day basis

Builds and maintains effective working relationships whilst promoting the company culture and values

Process and analyze Daily Revenue Reports – Day to day pick up, Full Month pick up report by segment, Daily Occupancy report, Weekly trend report and others


What We’re Looking For

A hands-on approach with a ‘can-do!’ work attitude

A commitment to delivering exceptional guest services with a passion

Ability to find creative solutions while taking ownership for all duties and tasks assigned


A fun-to-work-with energy

Previous Reservation Manager experience in a luxury hotel is mandatory

Fluency in English (written and spoken) is mandatory, other languages such as Arabic, German, French, Spanish would be a plus

Company Description
Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE Hotels and Resorts includes the hottest lifestyle destinations -️ FIVE Palm JumeirahDubbed the hottest hotel in Dubai, this dare-to-be-different hotel is home to award-winning restaurants, bars, and Dubais #1 rooftop club.️ FIVE Jumeirah VillageAn uber-chic hotel capturing the glamour of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on With 269 private pools and jacuzzis, the hotel promises an exclusive chic penthouse lifestyle.️ FIVE ZurichSwitzerlands ultimate entertainment hotspot, this luxury lifestyle hotels award-winning restaurants, rooftop club and buzzing pool are centred around FIVEs hallmark musical stylings.️ FIVE LUXE Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique Vibe at FIVE, it will offer ultra-luxe, eco-conscious residences for luxury aficionados.A trailblazer of sustainable luxury living and hospitality, FIVEs 'Sustainability Without Compromise' ethos has secured it a completely LEED Platinum-certified hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are 3 Star SPIRE Rated Smart Buildings.️ An Equal Opportunity Employer The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a family bonded by common values and goals, celebrating people, culture and diversity.