Reservations Agent Full-time Job

3 months ago   Tourism & Hospitaltity   Dubai   86 views Reference: 46256
Job Details

Process and confirm guest room reservations made by clients on the phone, letter or fax

Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

Show complete product knowledge, understand rate structure and apply rate management

Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

Promote and maintain good public relations and endeavors to maximize business

Maintain an accurate room status at all times

Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Company Description
Since inception, Rotana has grown to be the regions largest hospitality management company, and a brand that is widely recognized and admired.
Rotana currently manages a portfolio of over 100 properties throughout the Middle East, Africa, Eastern Europe and Türkiye offering a wide range of services and products through its 5 sub brands; Rotana Hotels & Resorts for the 4 and 5 star properties, Arjaan Hotel Apartments for the long term stays, Rayhaan Hotels & Resorts, Rotanas alcohol free 4 and 5 star properties, Centro Hotels, a 3 star plus affordable lifestyle brand, Edge by Rotana our collection of independent hotels and The Residences by Rotana, a brand developed for guests that are looking for a permanent home.