What will I be doing?
As a Reservaion Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
• Answer incoming phone calls by following the hotel's telephonce etiquette at all times.
• Convert inquiries into contracted business.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads, as appropriate.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards.
What are we looking for?
A Reservations Agent for Conrad Dubai is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous experience in similar role.
• A passion for delivering great customer service.
• Excellent professional telephone manners and etiquette.
• Excellent communication skills (oral and written).
• Outstanding administration and organizational skills.
• Good computer proficiency.
• Arabic language skills.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• OnQ experience.
• Tertiary qualifications, or other collegiate-level degree.
• Luxury hospitality experience in a similar role.
Flora Hospitality is a quality driven collection of hotels & hotel apartments within one of the world's most modern and fastest growing cities, Dubai. Welcome to Dubai - Welcome to Flora Hospitality, where our promise of pure value, pure quality and pure service is delivered. An essential attribute of all Flora Hospitality properties are their convenience and central locations. With a portfolio of Seven Hotels and Deluxe Hotel Apartments, we have established a presence in major regions in Dubai covering Deira, the Creek and the Airport. At Flora Hospitality properties we provide a wonderful choice. Whether you are a discerning budget traveler or just looking for that element of luxury of a 5 star business hotel, we have the accommodation solution to suite you. Our deluxe hotel apartments offer a choice of both full hotel service operations as well as self catering facilities. We have an extensive choice of accommodations to choose from with a portfolio including standard hotel rooms, deluxe hotel suites, studios, One & Two Bed Room Apartments, Royal Suites, Executive & Privilege Floors. Committed to provide only the highest levels of comfort, quality accommodations and conference facilities has made Flora Hospitality Hotels and Hotel apartments ideal for leisure, corporate travelers, stopovers & long stays. Each and every stay at one of our properties offers a high level of warmth and art of hospitality. Flora Group Hotels is primarily a Dubai based hotel chain with ambitions. Our property portfolio comprises three budget hotels and serviced apartments, two deluxe full hotel serviced apartments and a four star city centre hotel. In total we have six establishments in the Dubai and we recently announced the opening of our first property outside the United Arab Emirates in Cochin, India. A high specification four star airport hotel with state of the art banquets facilities for up to one thousand five hundred guests. With more than 10 years hospitality management experience both as an operatorand as a developer, Flora Group Hotels has gathered a solid knowledge and experience base of the UAE hospitality market and beyond. To continue with this success to date, we are actively looking to expand our portfolio of hotels and hotel apartments.Which means our expansion plans need talent ! If you are a hospitality driven, quality focused individual who will contribute to our company goals, then we are a company who will support your career ambitions. A warm welcome, a relaxing space, your favorite song playing in the background, at Flora Group Hotels it's easy to fit in and belong.