Relationship Officer Full-time Job

2 weeks ago   Banking   Abu Dhabi   99 views Reference: 27384
Job Details

Job Purpose:

Meet and exceed monthly and annual sales target objectives

Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele

Do proper analysis of the case and provide all related information of the customer after the field visit is done

To be familiar with all policies, products and processes to ensure superior client on boarding experience

To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel

Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated.

Key Accountabilities

Generic Accountability

Financial

Accomplish set sales and revenue objectives for all Products as per set business plan.

Achieve monthly& annual set KPI objectives.

Focus on New to Bank acquisition along with leveraging existing client base.

To leverage on cross sell opportunities to ensure higher revenue per customer.

Maintain Daily Sales Reports on sales performance for review by team leader and manager assets.

Customers

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.

Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience.

To ensure no mis selling to customers by offering products/services transparently as per customer requirements

Understand and resolve/escalate customer redresses to ensure timely resolution.

Company Description
FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.