Quality Analyst Full-time Job

2+ years’ experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector.

A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).

Strong Communication and Interpersonal skills.

Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.

Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up.

Empathetic approach and mindset.

Genuine curiosity and desire to understand and to know why.

Proficiency with technology, especially computers, software applications, and phone systems.

Comfortable in working with individuals and team/s remotely.

We create game-changing customer journeys that help brands grow, across the world and into the future.
We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise.
Whether youre a small company with big ideas or a leading global brand, were not just your next-door neighbor, were everyones, everywhere.
It doesnt matter if your customer journey spans channels, technology, or even oceans weve got you covered.
Were behind the scenes of the brands you rely on every day. So chances are, weve already met!