Project Manager Full-time Job

Qualifications and Skills:

· Bachelor’s degree in technology/project management or any other relevant field. Confidential Document

· Minimum of 15 years’ experience as a Project Manager, managing complex projects in contact centre or customer service environments.

· Familiar with contact centre technical platform such as Genesys, Cisco, Sprinklr, etc.

· Familiar with project management tools and software.

· Excellent communication skills, with the ability to build strong relationships with teams and stakeholders.

· Solid understanding of customer service best practices, and industry standards.

· Strong analytical and problem-solving capabilities, with the ability to make data-driven decisions.

· Project Management Professional (PMP) certification / COPC is a plus and/or any similar project/program management certification.

· Languages: Arabic & English.

Founded in 2001, Ultimate HR Solutions bears the market reputation of being a complete HR Services provider, precise and pro-active in locating and managing human resources. Our client-friendly process and human capital infrastructure allows us to service ever changing client requirements in an efficient and effective manner. With comprehensive experience servicing world-class clientele and top-caliber candidates across a wide spectrum of industries, we measure our success through our growing list of satisfied clients. UHRS started with humble beginnings as a preferred recruitment partner, and from there branched out into outsourcing/ contract staffing.