Project Manager Full-time Job

What You'll Do

Sprinklr is looking for a Project Manager Lead to manage enterprise level projects for some of our biggest clients. You will be both responsible and accountable for the end to end delivery of projects across a range of clients.

Responsibilities:

Supporting and growing our UAE region. Willingness to travel to our UAE clients.

Own and manage a portfolio consisting of 5 - 7 accounts; controlling project scope, change control processes, risks/ issues and mitigation plans.

Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.

Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.

Develop relationships with, and ensure the appropriate participation of key client & internal stakeholders and executives.

Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.

Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.

Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.

Ensure that all project/program risks, issues and change requests are managed effectively.

Manage client service expectations and briefs and drive successful, measurable outcomes for the client.

Set the tone for the team and strive for quality and excellence in all aspects of delivery.

Provide weekly project status and burn reports to the relevant project stakeholders.

Maintain awareness of the current industry environment that shapes opportunities for client solutions.

Experience:

Fluency in Arabic & English (Mandatory)

Extensive experience of client management experience collaborating closely with business owners and executive level clients.

Experienced managing projects in IT, SaaS, Social, or Software environment.

Experienced working with multi-geo, multicultural delivery teams.

Experienced working on large scale project management in leading multi-organisational initiatives, and driving team accountability to achieve goals.

Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.

Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.

Strong influencing skills and negotiation / mediation skills.

Ability to motivate and focus people resources where there is no direct reporting relationship.

Proven mentoring, supervisory, and team-building skills.

Ability to resolve problems with keen instincts and organisational experience.

Strong knowledge of software development life cycles, web technologies, web development processes.

Strong verbal and written communication skills.

Experience in Agile project management a plus.

Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.)

Experience in CCAAS delivery/rollout

Sprinklrs value to the enterprise is simple: We un-silo teams to make customers happier. Way happier. When we started in 2009, we saw the dark side of wildly popular SaaS point solutions Frankenstacks fragmenting customer experience. Dividing brands from the people they serve. Killing sales and growth. Sprinklrs true, unified platform with single-code architecture solves the problem of internal silos. Today, Sprinklr is the leading customer experience cloud for the enterprise front office. Our category-defining Unified Customer Experience Management (Unified-CXM) platform is infused with Sprinklr AI+ to help every team across customer service and marketing to understand, engage, and deliver remarkable customer experiences on any modern channel. Headquartered in New York City, Sprinklr is in 25 countries, across 24 time zones, in 1,400 of the worlds most valuable enterprises including Microsoft, P&G, Samsung and 50% of the Fortune 100. More information at www.sprinklr.com
More information at www.sprinklr.com