Pool Attendant Full-time Job

JOB RESPONSIBILITIES

• To perform opening and closing procedures according to the shift.

• To inspect pool areas at start, during and at the end of the shift to ensure that the set up of the department is in accordance with established standard.

• To ensure that standards are maintained at a superior level on a daily basis.

• To execute the standards of Recreation in the set-up of amenities (changing rooms) as well as pool chairs.

• To re-arrange furniture layout whenever necessary.

• To distribute the towels and amenities needed.

• To monitor, maintains cleanliness, sanitation and organization of the pool areas.

• To work in close coordination with other team members to ensure smooth operations.

• To provide a courteous, professional, efficient and flexible service at all times.

• To establish a rapport with guests, providing guest recognition and good customer relationships.

• To respond to guest enquiries on pool activities as well as on kid’s club and other information regarding the facility and services of the Hotel.

• To Control in-house guests and eventual outside visitors.

• To escort arriving guest to requested area (pool).

• To anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• To maintain pool, including proper chemical PH rate for the purpose of maintaining the facilities and complying with mandated health and requirements.

• To assist lifeguards in maintaining swimming pool equipment for the purpose of ensuring the equipment is in proper working condition.

• To report technical difficulties to the maintenance department.

• To control inventory of towels.

• To Control inventory of pool games.

• To Report any damage immediately to the supervisor or the Manager.

• To support the ordering of pool supplies.

• To ensure a high standard of personal appearance and hygiene as well as wear the correct uniform and nametag at all times.

• To attend briefings, as required and contribute to all staff meetings, Departmental and Hotel trainings as scheduled and other related activities

• To interact with other departments to provide additional or specialized guest services.

• To know and adhere strictly to Lost & Found procedures.

• To report to the supervisor and/or Manager any sickness or unusual behaviour of guests.

• Is responsible for the pool information board set-up.

Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.