Personal Shopping Lead Full-time Job

What You Will Be Doing

Our Senior Online Personal Shopper is responsible for identifying key online clients, and delivering an exceptional service. They will do this by anticipating, and facilitating clients needs / requests to high retention rates of online VIP’s. Our Senior Online Personal Shopper must also demonstrate extensive knowledge of the fashion industry and the passion, and ability to identify the client's tastes, activities, body type and desired image in order to tailor a look to each client's needs.

Build the online personal shopping structure and ensure seamless CX and EX journeys

You’ll develop the Client base (a portfolio of 150-300 top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects, to introduce them to the Client service.

On a weekly basis pull the reports with new VIP’s into the segment and reach out to them to build long lasting relationships.

Deliver weekly reports with set objectives and clear goals and opportunities for the following week.

Liasise with ecomm team when processes are not optimum

You’ll create and send personalized communications to your clients, to inform them of new products, designers and other Level Shoes news that is relevant to their interests.

You’ll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region.

Schedule online appointments and set sales targets to improve online sales

Work closely with the marketing/buying team and provide regular feedback on client segments and purchasing power

Keep up-to-date with market trends / new releases/ competitor activities. Attend events to improve revenue by building stronger database

Work closely with buyers, multi-brand areas/concessions to develop thorough understanding and knowledge of current offerings and keys sellers

Provide regular updates to Clienteling manager on client’s preferences, trends, best sellers…

Act as a trusted consultant by partnering and jointly working with the sales team to upgrade the buying experience and provide the highest customized level of service to various individual shoppers

Coordinate with marketing on upcoming promotions and events by reviewing VIP list and determining product needs

Recruit new VIG (very important guests) and turn regular guests to loyal

Communicate with customers to assess their needs and provide assistance in satisfying those needs and meeting or surpassing customers’ expectations

Build and maintain customer relationships in order to build strong loyalty

Deal with all customer complaints and website issues in the back office

Provide personalized attention and advanced knowledge of products, services and trends, become a trusted consultant for shoppers who want an enhanced buying experience

Achieve the sales target by providing personalized attention and advanced knowledge regarding products and trends

Work closely with CRM team on customer acquisition and retention

Push own social media brand to influence and attract guests and drive traffic to store/ online site

What You'll Need To Succeed

5+ years Experience within Personal Shopping

Strong Client book, within Luxury Fashion

We are Chalhoub Group, a leading partner for luxury across the Middle East for over 60 years. By blending our Middle East expertise, deep understanding of the local customer and intimate knowledge of luxury, were dedicated to making every customer experience unforgettable. For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.