Patient Coordinator Full-time Job

4 weeks ago   Medical & Healthcare   Dubai   222 views Reference: 37239
Job Details

Assist in scheduling and confirming patient appointments, check-ups and physician referrals.

Interview patients to complete insurance and privacy forms

Verify patient's eligibility and benefits with Insurance Companies.

Answer telephone calls and direct them to appropriate staff.

Identify and assess customers’ needs to achieve customer satisfaction and to generate sales leads.

Provide product/services information about Novomed Centers.

Take the extra mile to engage customers to turn their inquiry into sales

Resolve any problems that arise in a timely manner, and act as a mediator for the care and treatments that are being provided by Novomed to the patient.

Ensure excellent service standards and maintain high customer satisfaction

Ensure that patients received the necessary referrals and were reminded of future appointments.

Ensure that the environment was kept clean to increase customers' comfort.

Ensure that every patient was welcomed into the facility with courtesy.

Entrust with and maintain strict confidentiality with security and other sensitive matters.

Perform any other related duties and/or assignments as directed by the line manager.


UAE Experience in healthcare is preferable

Arabic speake is a must

can join immediately to one month

Company Description
Novomed is the largest elective healthcare provider in the UAE. Our team consists of 100+ world class physicians and allied technicians, 600+ employees and 10+ state of the art sub-specialized Clinics and Hospitals across Dubai, Abu Dhabi and Al Ain. Novomed aims to cover most areas of medicine; yet sub-specializing in Plastic Surgery, Dermatology, General & Bariatric Surgery, Psychiatry & Psychology, Integrative Medicine & Naturopathy, Mens Health as well as Womens Health.