Outlet Manager Full-time Job

5 days ago   Others   Abu Dhabi   33 views Reference: 35987
Job Details

OVERVIEW/BASIC FUNCTION: Responsible for the management of all aspects of the outlet functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. RESPONSIBILITIES: • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level on a daily basis.• Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations, which compromise the department's standards and delegate these tasks. • Monitor the preparation of station assignments, ensuring compliance to departmental standards. • Conduct pre-shift meeting with staff and review all information pertinent to the day's business. • Inspect grooming and attire of staff; rectify any deficiencies. • Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective associates. • Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective associates. • Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective associates. • Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective associates to rectify deficiencies. • Ensure that the Greeter stand is clean, organized and stocked with designated supplies. • Review the reservation book, pre-assign designated tables and follow up on all special requests. • Ensure that specified amount of menus and wine lists are available and in good condition for each meal period. • Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization. • Monitor and assist Greeter in greeting and escorting guests to their tables according to departmental procedures. Ensure that tables are seated to best service the guests. • Anticipate heavy business times and organize procedures to handle extended waiting lines. • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times. • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. • Monitor and handle guest complaints by following the six step procedures and ensuring guest satisfaction. • Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction. • Check the status of all orders and ensure that they are delivered within designated timelines. • Monitor and ensure that all tables are cleared and reset according to department procedures.• Assist waiters with expediting problem payments. Ensure all cashiering procedures are processed in compliance with Accounting standards. • Issue manual checks when the system is down and ensure accountability of such. • Run system-closing reports and ensure that all Waiters' checks are closed before they sign out. • Ensure all closing duties for staff are completed before staff sign out. • Conduct a 1-week formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.• To maintain and comply with brand and LQA standards• All other duties as required. QUALIFICATIONS: • Experience: Minimum three years’ experience in similar roles as Restaurant Manager/Assistant Restaurant Manager preferably in a luxury or ultra-luxury environment.• Education: High School graduate/College Degree• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.• Technical Skills: Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, butler style service); ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to compute basic mathematical calculations; familiarity with food and beverage cost controls.• Language: Required to speak, read and write English, with fluency in other languages preferred.

Company Description
Rosewood located on Al Maryah Island at the core of Abu Dhabis new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture and culture of Abu Dhabi. Guests will discover spacious guest rooms, fine dining and world-class amenities married to stunning views. Rosewood Abu Dhabi opened its doors in May 2013, the first presence of the Rosewood Hotels & Resorts brand in the UAE. Redefining Arabian hospitality, the hotel offers a distinct and personalized luxury lifestyle experience in the heart of city. Rosewood Abu Dhabi has been recognized as one of the best places to stay and eat by the worlds leading publications, travel magazines and consumer organizations. Warm and intuitive service awaits you at Rosewood Abu Dhabi. We are driven by a sense of purpose to inspire, enrich and positively impact both people and the planet. We are committed to empowering people across our entire ecosystem and to embracing a sustainability approach that puts circular hospitality at the core of our business. We measure our success by the meaningful contribution we can make to the world through Rosewood Empowers and Rosewood Sustains. Rosewood Empowers encapsulates our belief in equal access to opportunity by empowering all our communities through opportunity employment, local hiring, sourcing and partnerships, as well as investing in our associates professional growth, wellbeing and development; while Rosewood Sustains showcases our commitment to growing our lifestyle ecosystem responsibly by embracing circular hospitality and protecting our environment for future generations.