Outlet General Manager Full-time Job

2 weeks ago   Others   Dubai   161 views Reference: 35331
Job Details

An opportunity has arisen for an Outlet General Manager to join our team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

Manages the day-to-day operations of the restaurant providing guidance, encouraging teamwork, and facilitating related professional work processes to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.

Develops the annual restaurant outlet business plan, revenue targets and expense budgets and present for review with the Director of F&B to ensure this is in line with Jumeirah Group policies.

Monitors customer satisfaction and respond to customer feedback and complaints ensuring procedures are followed to preserve the restaurants and the Group’s positive image.

Monitors and forecast progress against the plan throughout the year and initiate corrective actions, if required, to drive optimal performance and achieve financial and other business targets.

Ensures Guests’ dining experience by maintaining consistently high personalised service standards, good food quality and presentation, in line with their expectations.

Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.

Monitors reports, customer feedback, competitor activities and industry trends to ensure the restaurant concepts, services and menus deliver required business results.

Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, and establishing personal networks to stay up to date with international trends and to ensure the competitive advantage of the restaurant

Manages and ensures effective purchasing, stock control and food cost control, selecting good value high quality products in line with the Restaurant concept and budgets, and maintaining availability whilst minimising waste and loss.

Ensures compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.

Recommends continuous improvements to departmental policies, processes, and procedures. Provide instructions and guidance to subordinates for successful implementation where necessary. Monitor’s manager’s adherence to relevant policies and procedures so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence

Motivates subordinates and contribute to the identification of opportunities for participating in change initiatives, programs and projects considering best practices, improvement of processes and productivity improvement.

Perform related tasks and duties as assigned and deemed responsible by management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Minimum of 5 years’ experience in relevant role within the international luxury hospitality industry; 3 years of which in managerial position

Attention to details

Dedication to providing exceptional customer service, ensuring that guests have a positive experience

Excellent communication and interpersonal abilities

Fluency in English; additional language skills are a plus

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.