Order Taker Supervisor Full-time Job

6 days ago   Tourism & Hospitaltity   Dubai   16 views Reference: 14289
Job Details

Key Responsibilities

Supervise the daily operations of the In-Room Dining order taking department, ensuring smooth workflow, and adherence to service standards.

Train, coach, and mentor order takers on effective order taking techniques, menu knowledge, and proper telephone etiquette.

Maintain an up-to-date knowledge of the hotels food and beverage offerings, including menu items, ingredients, preparation methods, and any special promotions.

Monitor order accuracy and quality to ensure guest satisfaction and handle any guest concerns or complaints promptly and professionally.

Maintain and update the In-Room Dining ordering system, ensuring accuracy of menu items, pricing, and availability.

Coordinate with the kitchen and other departments to ensure timely delivery of orders and resolve any issues that may arise during the order fulfilment process.

Assist in developing and implementing standard operating procedures (SOPs) for the order taking process, ensuring efficiency and consistency in service.

Conduct regular performance evaluations of order takers, provide feedback, and identify areas for improvement.

Monitor order taker performance and productivity, ensuring that service standards and response times are met.

Assist in managing inventory and supplies, including linens, china, glassware, and other operational materials required for In-Room Dining.

Collaborate with the In-Room Dining Manager to develop and implement training programs to enhance the skills and knowledge of the order taker team.

Stay updated on industry trends, customer preferences, and new technologies related to In-Room Dining services.

Prepare reports on order volumes, sales, guest satisfaction, and other relevant metrics as required by the management.

Assist in developing and implementing marketing strategies to promote In-Room Dining services and increase revenue.

Ensure compliance with health, safety, and sanitation regulations in the order taking area.


What We’re Looking For

High school diploma or equivalent. Additional education in hospitality or related field is preferred.

Minimum of 2-3 years of experience in a similar supervisory role in a luxury hotel or resort environment.

Strong knowledge of food and beverage operations, menu items, and service standards.

Excellent communication and interpersonal skills with the ability to interact effectively with guests and team members.

Exceptional customer service skills with a keen attention to detail.

Proficiency in computer systems, point-of-sale (POS) systems, and other related software.

Ability to multitask, prioritize, and work well under pressure in a fast-paced environment.

Strong leadership and team management abilities.

Flexibility to work shifts, including evenings, weekends, and holidays as required.

Familiarity with Forbes and Leading Quality Assurance (LQA) standards is advantageous, demonstrating a commitment to exceptional quality and service.

Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.

‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.

A Team Player and People-Oriented leader, passionate about Motivating and Training a successful and productive In-Room Dining Service Team.

A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Company Description
Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE Hotels and Resorts includes the hottest lifestyle destinations -️ FIVE Palm JumeirahDubbed the hottest hotel in Dubai, this dare-to-be-different hotel is home to award-winning restaurants, bars, and Dubais #1 rooftop club.️ FIVE Jumeirah VillageAn uber-chic hotel capturing the glamour of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzis, the hotel promises an exclusive chic penthouse lifestyle.️ FIVE ZurichSwitzerlands ultimate entertainment hotspot, this luxury lifestyle hotels award-winning restaurants, rooftop club and buzzing pool are centred around FIVEs hallmark musical stylings.️ FIVE LUXE Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique Vibe at FIVE, it will offer ultra-luxe, eco-conscious residences for luxury aficionados.A trailblazer of sustainable luxury living and hospitality, FIVEs 'Sustainability Without Compromise' ethos has secured it a completely LEED Platinum-certified hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are 3 Star SPIRE Rated Smart Buildings.️ An Equal Opportunity Employer The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a family bonded by common values and goals, celebrating people, culture and diversity.