Order Taker Full-time Job

1 week ago   Tourism & Hospitaltity   Dubai   34 views Reference: 37841
Job Details

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

Ensure compliance of brand standards

Responsible for answering all telephone calls and prioritizing said calls

Should have very good telephone etiquettes

Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly

Should have good knowledge of room service menu's and on going promotions in other F&B outlets

Be knowledgeable of all services, facilities and products offered by the hotel

Communicate with the kitchen regarding menu questions, the length of wait, recook orders and product availability

Ensure proper appearance and grooming while on duty

What are we looking for?

An Order-Taker serving Conrad Abu Dhabi Etihad Towers is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a similar role

Negotiation and influencing skills

Positive attitude

Excellent communication skills

Ability to work under pressure

Good grooming standards

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.