Order Taker Full-time Job

2 weeks ago   Facilities Management   Dubai   24 views Reference: 20073
Job Details

A little taste of your day-to-day:

Handle room service orders via phone from guests. Ensure orders are accurately posted to the appropriate guest account

Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once

Articulate and repeat each other to the guest before hanging up. Use guest name and title

Follow established script to encourage up-selling

Give guest the approximate time of delivery

Helps in operation, mise en place

Knowledge and understanding to explain and perform upselling all items offered by the hotel

Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, Salt), etc.

Close checks to correct guest's room account

Print reports and/or complete paperwork at the end of shift

Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.

May assist with other duties as assigned

Perform any reasonable tasks as instructed by Manager

What we need from you:

Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Fluency in the English language - extra language skills would be great, but not essential

Your Time management skills will be important to know how to prioritize tasks under pressure

Flexibility - night, weekend and holiday shifts are all part of the job

Experience - ideally you’ll have spent at least two years in a similar position in a 5 star property

You will have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Ability to work independently and within a team environment

Company Description
About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.