Oracle SCM Functional Consultant Full-time Job6 days ago IT & Telecoms Dubai 11 views Reference: 14622
Provide technical support to customers using Oracle CX applications such as Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, and Oracle Commerce Cloud.
Resolve customer issues in a timely manner to ensure customer satisfaction.
Escalate complex issues issues to senior technical support staff or the development team to ensure timely resolution.
Create and maintaining support documentation such as knowledge base articles, user manuals, and troubleshooting guides.
Collaborate with cross-functional teams and work closely with cross-functional teams such as sales, marketing, and customer service to ensure that customer issues are resolved effectively and efficiently.
Conduct root cause analysis customer issues to identify underlying problems and propose solutions.
Keep up to date with product updates and releases and ensure customers are informed about new features and capabilities.
Provide feedback to the development team on customer issues and feature requests to help improve the product.
Oracle CX sales cloud
Oracle CX Service Cloud
Oracle CX Commerce Cloud
Oracle CX Marketing Cloud