Oracle CX Support Consultant Full-time Job

Provide technical support to customers using Oracle CX applications such as Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, and Oracle Commerce Cloud.

Resolve customer issues in a timely manner to ensure customer satisfaction.

Escalate complex issues issues to senior technical support staff or the development team to ensure timely resolution.

Create and maintaining support documentation such as knowledge base articles, user manuals, and troubleshooting guides.

Collaborate with cross-functional teams and work closely with cross-functional teams such as sales, marketing, and customer service to ensure that customer issues are resolved effectively and efficiently.

Conduct root cause analysis customer issues to identify underlying problems and propose solutions.

Keep up to date with product updates and releases and ensure customers are informed about new features and capabilities.

Provide feedback to the development team on customer issues and feature requests to help improve the product.

Oracle CX sales cloud

Oracle CX Service Cloud

Oracle CX Commerce Cloud

Oracle CX Marketing Cloud

Raqmiyat, a leading Systems Integration and IT Services company founded in 1983 in the United Arab Emirates, provides world class business solutions through its expertise in various domains and partnership with international firms of repute. Raqmiyat is one of the Al Ghurair Group of Companies and an ISO 9001:2000 & CMMI Level 3 certified organization. We enable our clients to create and execute their digital transformation strategies. Our service is differentiated by the imagination, knowledge and experience across industries and technologies that we bring to every project we undertake.