Operations Associate Full-time Job

2 weeks ago   Others   Dubai   76 views Reference: 35590
Job Details

What You'll Be Doing

Operations Associate

Passionate about providing outstanding customer care? Have a love for women's fashion? Have a great knack for numbers?

As an Operations Associate, you'll combine these elements to work directly with our customers to provide highly personalized solutions to their inquiries and ensure that their client accounts are up to date, in terms of invoicing and payment.

What You’ll Need To Succeed

YOU'RE EXCITED ABOUT THIS ROLE BECAUSE, YOU...

Have experience in customer care, including handling individual client accounts.

Have experience in client invoicing and payment. Familiarity with Zoho software is a bonus.

You are time-oriented, result driven, and display creative thinking to problem solve

Love interacting with clients through a wide range of mediums: social media, over the phone, and email

Want to join a team that encourages personal development and growth

We're Excited About You Because You...

Are a quick learner who is tech-savvy and open to learning and working with new tools

Can navigate between multiple client interactions and internal systems

Are available to work non-standard business hours that may include evenings until 8 PM, weekends, and holidays

This is a junior role with potential for scope for immense development. You will work with a team that drives the customer experience and where standards are set to exceed expectations. We are looking for the right candidate to join immediately.

Company Description
We are Chalhoub Group, a leading partner for luxury across the Middle East for over 60 years. By blending our Middle East expertise, deep understanding of the local customer and intimate knowledge of luxury, were dedicated to making every customer experience unforgettable. For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.