Operational/Leadership Intern Internship Job

2 weeks ago   Others   Dubai   25 views Reference: 35195
Job Details

As a Operational/Leadership Front Office Intern, you would be responsible for:

This is an amazing opportunity to learn and develop your knowledge and skills within all areas of Front Office including Telephones, Front Desk, Concierge, Reservations and Guest Relations.

Understand and operate Hotel´s Property Management System

Possess a working knowledge of reservations procedures

Know room locations, types of rooms available, and room rates, as well as other services of the property

Assist in preregistration and blocking of rooms for reservations

Register guests and assigns rooms. Accommodate special requests whenever possible

Maintain relevant information available to customers and sometimes play the role of tourist advisor on the potential places in the region to visit.

Offer personalized service to each and every guest

Handle guest complaints with interest, concern and empathy

Coordinate room status updates with the Housekeeping department

Promote the activities offered by the hotel to tourists for commercial purposes.

Establish invoices at the customer’s departure: price of the stay, meals, minibar consumption, excursions, hotel services … and manage payments.

Know all safety and emergency procedures and is aware of accident prevention policies

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.