Officer Customer Service Full-time Job

2 weeks ago   Customer Service   Abu Dhabi   71 views Reference: 27391
Job Details

Core Responsibilities

Actively sell/cross-sell asset and liability products to new and existing customers

Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit

Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)

Encourage customers to build their balances with the bank in order to migrate to higher customer programs

Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres

Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels

Attract new customers to branch through personal relations and existing customer referrals

Respond to call center regarding customer inquiries forwarded

Meet individual sales targets

Participate in and potentially lead daily retail sales team meetings

Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer download

NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.

Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings


High School graduated

2 years’ relevant experience in banking sector.

Familiarity with bank products, customer experience and related policies and procedures

Company Description
FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.