Night Manager Full-time Job

4 days ago   Facilities Management   Dubai   8 views Reference: 14480
Job Details

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards

• Serve as a point of contact for regular and VIP Guests

• Complete Night Audit duties

• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel

• Manage, record and promptly resolve issues or emergencies that arise

• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required

• Compile adequate handover to Early staff / Duty Manager

• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Conduct annual and mid-year Appraisals with Team Members

• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

• Assist other departments, as necessary

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail

• High level of IT proficiency

• Excellent leadership, interpersonal and communication skills

• Accountable and resilient

• Commitment to delivering a high level of customer service

• Ability to work under pressure

• Ability think out ouf the box & creativity

• Excellent grooming standards

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• * Previous experience in the hotel industry

• Previous experience with Front Office Management Systems

• Previous experience with cash handling

• Hilton experience is priority

• What will it be like to work for Hilton?

Company Description
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit for more information, and connect with Hilton onFacebook,Twitter,LinkedIn,InstagramandYouTube.