Manager Restaurant Training & Development Full-time Job

1 week ago   Tourism & Hospitaltity   Dubai   126 views Reference: 35793
Job Details

What You'll Do

Develop and deliver brand-specific trainings, across all restaurant employees and relevant stakeholders involved in the brand.

Drive the implementation of the global training strategy across the brand of responsibility with all restaurant employees and relevant stakeholders involved in the brand .

Design and plan training programs aligned to the global training strategy and brand needs

Lead and deliver engaging and interactive training sessions both online and offline

Cascade training knowledge through designing, planning and leading train-the-trainer programs with stakeholders (including but not limited to Team Leads, Operations Leads, etc.)

Manage certified Trainers trained through Train-the-Trainer (TTT) programs, ensure continuity and up-to-date knowledge and ensure adequate training delivery

Lead and oversee employee brand induction and brand onboarding for all new Kitopians assigned to the brand of responsibility

Act as SME for all training and learning topics of the brand:

Adopt a customer-oriented approach to internal customers, maintain close collaboration with key stakeholders and act as key partner

Identify brand training needs in collaboration with stakeholders

Monitor training quality and impact on business, and measure its effectiveness based on defined success criteria and KPIs

Collaborate and seek feedback from training stakeholders to assess impact

Audit, maintain and enrich Kitopi’s LMS for the area of responsibility as well as topics of expertise, ensuring content is readily available and up-to-date

Monitor data cleanliness and accuracy

Regularly report on training completion and progression to management and stakeholders

Maintain and create learning journeys aligned to the global training strategy and the brand's goals

Act as a change driver in the organization:

Assist in special projects and initiatives by creating, planning and delivering training programs

Drive initiatives with high employee impact

What Are We Looking For

Mandatory F&B and restaurant experience, ideally in large restaurant groups

Deep understanding of restaurant operations and customer service

Experience working in a complex matrix organization or environment

Previous experience in training, learning and development:

Deep understanding of adult learning principles and their applications to different training contexts

Knowledge of a variety of training methods and techniques, including interactive activities, simulations, case studies, and role plays to enhance the learning experience

Experience with instructional and/or learning content creation and content design

Experiences with LMS, such as learner journey creation, course assignment, course completion monitoring, and reporting

Personal Skills

Autonomous and able to work independently towards targets

Strong people skills, with stakeholder management and collaboration skills

Team player with positive energy

Can-do attitude, not afraid to work under pressure in a high-performance environment

Company Description
Kitopi is a tech-powered, multi-brand restaurant. Founded in January 2018, our mission is to satisfy the worlds appetite. We currently partner with over 200 brands, across UAE, Bahrain, KSA, Kuwait and Qatar, operating 200+ kitchens.
Our smart kitchen operating system (SKOS) - built in house, ensures speed and efficiency, in all our operations, across the business, with a focus on making sure our customers are always satisfied and that their brand is continuously growing.
Kitopi enables restaurants to open delivery only locations by providing the necessary infrastructure and software with minimal capital expenditures and time as well as taking care of the entire customer experience journey: receiving and processing orders, cooking, delivery operations and managing customer feedback.