Manager Partnership Full-time Job

Principal Accountabilities:

Work Management

Achieve annual budgeted plan set by the Bank in agreement with Channel partner. The budget can be reviewed upon Management’s discretion at any strategic point in time.

Continuously improve sourcing through performance driven culture and higher productivity.

Identify the gaps in the digital sourcing and liaise with the respective stakeholders to resolve the same at the earliest.

Establish effective business relationship with Alternate channel partners and clients through networking in order to develop a sustainable business model.

Perform competition and market analysis to support management’s strategizing and planning initiatives.

Awareness of the latest policies, procedures and guidelines of the department, other associated units and the Bank to ensure compliance, minimum-risk operations, and timely processing of applications.

Effective rework controls to ensure high levels of customer satisfaction and timely achievement of business targets.

Portray elements of effective leadership to motivate and guide Alternate Channels and promote a productive working relationship.

Conduct regular Partners sessions to discuss business strategies, knowledge sharing, product and policy updates, and share and implement best practices.

Review customer complaints and feedback whilst encouraging an autonomous work culture for performing staff.

Actively participate in recruitment by Agencies / Partners by ensuring top performers are selected and manage capacity planning.

Ensure adequate training and development is carried out for the Agency sales staff for self-improvement and development.

Actively mentor the team and propose trainings to drive performance and promote continuous learning.

Monitor the team’s adherence to the policies, procedures and guidelines of the Bank and department.

Quality Control

Ensure the Agnecy teams complies with the latest policies pertaining to application processing.

Review application submissions and effectively identify gaps in order to control rework rate.

Promote quality submission with minimal deviation to encourage better customer satisfaction, timely processing, efficient turn-around-time and positive on-boarding experience.

Ensure all concerned stakeholders adhere to agreed SLAs and highlight areas of improving turn-around-time.

Establish effective controls to mitigate mis-sell and incidents related to audit, compliance and AML.

Reports and Analytics

Actively track channel performance to ensure productivity levels is maintained in each business cycle.

Diligently review application submission reports to analyze each stage of processing, track pipeline cases, decline rates and approvals for each business cycle.

Review and analyze customer complaints to identify areas of improvement, training requirements, process realignment and potential risk venues.

Maintain team productivity MIS for reporting.

Internal Coordination and Communication

Maintain a strong network within the Bank to aid in achieving business objectives.

Work closely with internal stakeholders to ensure end-to-end efficiency in application processing.

Function as the voice-of-channel partners and digital platforms to address business hindrances, update market feedback, and propose suggestions to management and direct stakeholders such as Credit, CADMIN, IT, Products, Operations and Sales Support.

Actively engage and contribute in projects and cross-functional committees and meetings as and when assigned by management.

Requirements:

Education and Experience:

Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.

5 years of supervisory experience in Retail banking and with a proven track record in sales.

3 years of experience in the Middle East; preferably in UAE

Commercial Bank of Dubai is one of the leading banks in the UAE, offering innovative and bespoke personal banking and business banking services, through state-of-the-art digital channels including mobile and online banking and through an extensive branch and ATM network. Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.