Logistics Customer Service Full-time Job

3 weeks ago   Customer Service   Dubai   103 views Reference: 19739
Job Details


This role will involve processing orders for paper and board; from preparing sales contracts and proforma invoices, to dealing with customer queries and complaints, dealing with correspondence between both clients and the paper mills with which we cooperate (i.e. updating clients on the status of their orders), preparing transportation documentation and understanding the import/export requirements & regulations, arranging shipments with forwarding companies, and dispatching samples to clients.

Working closely with the Director to prepare offers for our customers and send inquiries to our manufacturers.

Working closely with the other members of our team to assist in the smooth running of our business.

Maintaining proper filing systems, and performing other general administrative tasks.

Following up pending payments with the customers.

May be required to travel abroad, and take part in representing the company at exhibitions by meeting with clients.


Fluency in English is imperative (both written and spoken). Fluency in other foreign languages will be seen as an advantage.

Experience in the customer support sector, handling orders, customer complaints, inquiries, correspondence etc.

Knowledge of document handling (Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, Vessel Certificates, etc).

Practice in dealing with Letters of Credit, and coordinating the related financial transactions between clients and the banks.

A hard-working individual who is willing to take on any new challenges, and learn new things.

Holding a valid UAE Driving License is desirable.

Company Description
Nathan & Nathan Human Resources is a specialised HR and Employee Outsourcing provider. Delivering solutions to over 750 business both locally and internationally, Nathan & Nathan has contracted out over 5,000 employees and delivers wider HR support to over 20,000 individuals. Headquartered in the UAE with offices in Dubai and Abu Dhabi, our international operations cover KSA, Qatar, Bahrain, Egypt, UK, Philippines, USA and Canada.

Specialists in HR Outsourcing, Staffing Solutions, PEO, Recruitment, HR technology, Freelancing and Offshoring, our unique skill sets mean we can take on and deliver any outsource requirement within the local, regional or international markets.