Lifestyle Manager Full-time Job

3 weeks ago   Others   Dubai   55 views Reference: 35315
Job Details

Key Responsibilities:

Act as your members’ primary contact and to proactively communicate with them on a day-to-day basis (remotely).

Ensure that all your members’ requests are fulfilled in a timely manner and to the highest levels of personalisation and quality across all existing offerings within the Jumeirah portfolio. This includes coordination all aspects of a hotel, dining, wellness, entertainment, or outdoor event to include transportation, reservations, personalized touches, and payment. Members will have a membership app available to facilitate some experiences, but constant back-end support will be required.

Strengthen each relationship and personalise each experience by deeply understanding each member’s unique lifestyle, preferences and needs whilst maximising the likelihood of their renewal.

Create new experiences for your member by customizing and combining existing offerings within the Jumeirah portfolio that are relevant to their preferences.

Create and maintain a detailed calendar for your member that includes your managed experiences.

Anticipate challenges within an itinerary, and plan redundancies as needed.

As an IO Lifestyle Manager, you will at times be required to be on-site at the various locations that our members will be visiting to create a welcoming arrival experience and ensure that the facility and staff have the context and supplies required to deliver a world-class experience.

Maintaining a commercial and financial context to membership decisions. This should include being able to make an assessment on the profitability of a member based on the services they are booking, the value of individual services / benefits, and to be able to add or remove line items from an invoice.

Maintain knowledge in hospitality best practices in greeting, payment, and preference tracking.

About You

The ideal candidate for this position will have the following experience and qualifications:

3 to 6 years of experience in any of the following sectors/areas: Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.

The successful candidate will have shown a winning attitude, interest in working with people from diverse backgrounds and a can-do mentality.

Strong ability to ruthlessly prioritise work, meet deadlines, make decisions and communicate effectively under pressure.

A successful candidate will be used to being in-touch and on-call, accountable and available to their members at all times.

Exceptional communication and interpersonal skills and demonstrated ability to communicate with HNW clients.

Experience managing a large sales pipeline.

Experience developing a pipeline from the ground up would be a significant value add.

In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.

In-depth knowledge of Dubai and UAE attractions, restaurants, hotels, wellness, entertainment, and events.

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.