Lady In Red Full-time Job

1 week ago   Tourism & Hospitaltity   Dubai   29 views Reference: 35531
Job Details

Key Responsibilities

Communication of hotel & company philosophy and internal hotel representation.

Have an in-depth knowledge of the hotel and the geographical layout of the city/surroundings.

Knowledgeable about all VIPs in-house, hotel functions, and special events.

Collect as much feedback information on VIPs as possible (daily) by checking e.g. Google, Opera PMS company-wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc., and ensure information is updated in the guest profile.

Welcome, facilitate, and bid farewell to as many guests as possible.

Top VIPs MUST be welcomed upon arrival, escorted to their room, and bid farewell upon departure.

Liaise with FOM and GM, to prepare tailor-made guest itineraries for Top VIPs when appropriate and coordinate VIP greetings and departures – ahead of time.

Obtain as much information about a guest’s stay to be entered in the guest history.

Welcome visitors to the hotel, and assist with general information, internal promotions, and directions.

Handle guest complaints and requests politely and efficiently, and give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.

Maintain a record of all complaints and requests, follow up, and inform concerned operating departments.

Perform special projects and related duties as assigned.

Walk throughout the hotel recognizing guests and engaging with them appropriately.

Attend & participate in daily briefings as scheduled.

Report potential and existing hazards and rectify them immediately.

Provide information to all guests regarding the services and possible internal promotions of the hotel.

Senior Management on any unusual circumstances that might affect guest service and expectations.

Take decisions on upgrades/comps/rebates etc. as per stipulated hotel policies and procedures.

Participate in training programs.

Job Requirements

Minimum of 3 years experience in a Manager level position in Front Office or Guest Relations preferably in an international five-star hotel

Food & Beverage and Sales experience is a plus

Supervisory skills

Luxury Hotel Experiences

Good Communication skills

Company Description
As the oldest luxury hotel collection in the world, the Kempinski name is associated with the highest standards of luxury and impeccable personal service. This cherished tradition can be felt throughout the 48,000 square metres of Kempinski Hotel Mall of the Emirates, which opened in April 2006 as the first property of the hotel chain in the bustling city of Dubai.
With its ideal location next to Mall of the Emirates, the hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 560 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets and not to forget the worlds first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy.